Refund Policy

Flowers of Gratitude

Huntsville, Alabama

Last updated: August 20, 2026

Overview

This policy outlines when retainers, session fees, and delivered products are eligible for a refund, credit, or rescheduling.

Retainers & Booking Fees

A retainer (booking fee) is required to reserve your session date and time. Retainers are **non-refundable**, as booking your date means we turn away other clients for that time slot. The retainer is applied toward your total session cost.

Rescheduling

- Clients may reschedule their session **one time** at no additional charge, provided at least 48 hours' notice is given before the scheduled session.

- When a session is rescheduled with proper notice, the retainer transfers to the new date.

- Rescheduling requests made with less than 48 hours' notice, or additional reschedules beyond the first, may forfeit the retainer or incur a rebooking fee.

- Cancellations without rescheduling forfeit the retainer.

Digital Files & Prints

All sales are final once digital galleries, digital files, or physical prints have been delivered. Because each session involves creative and artistic labor, completed work cannot be "returned," and refunds are not issued for delivered digital files or prints.

Subjective Dissatisfaction

Refunds are not provided for subjective reasons, such as personal preference about posing, styling, editing choices, or how a client feels they look in their photos. We encourage clients to review our portfolio and discuss expectations before booking to ensure our style is the right fit.

If We Cancel Your Session

If Flowers of Gratitude cancels your session due to illness, emergency, or equipment failure on our end, you will be offered a full refund of all fees paid (including the retainer) or a rescheduled session at no additional cost, your choice.

Weather Policy

For outdoor sessions, inclement weather will result in a rescheduled session rather than a cash refund. We will work with you to find the next available date.

How Refunds Are Issued

Approved refunds will be issued to the original method of payment within 5–10 business days.

To discuss a cancellation, rescheduling, or an issue with your order, please contact us:

- Email: thankfulpetals@gmail.com

- Phone: (256) 615-1836